You ain't seen nothing yet.
The Penn State Football Game Day experience - which just a few years ago, and for decades before that, was probably the envy of the rest of the nation - is dead. Well, at least lying supine and inert with a terminal illness. It is just a matter of time until the Coroner signs the documents and the next of kin are notified.
It is going to get a whole lot worse in the years to come. Just remember, Penn State ICA only cares about "premium" dollars at this point.
The folks in charge - and this all goes back to Ms Barbour - either don't care, or are so utterly incompetent as to be beyond words. Or, maybe, both. Probably both.
Keep in mind, the capacity and layout of Beaver Stadium has been what it is for 15 years. It is only with the leadership of the current regime that the most basic and simple of tasks, like:
Getting your customers parked
Getting your customers into the venue
and, this year, even getting tickets into the possession of your customers in a timely manner
Have become more difficult than nuclear fusion.
As for the "bigger" and more complex tasks? God help us all - at least any of us who care about Penn State Athletics.
I have the advantage of having spent much of my life in the fields of Business Consulting - both operationally and financially - and I have access to the candid observations of some of the people involved, so it is probably easier for me to see some of these things than it is for most people.
I do not know all of the people in Penn State ICA Administration, so I couldn't say for certain that there is not a single competent person in the entire group. But, if there is, they are surely being drowned out by incompetence, or have thrown up their hands in frustration.
One of the age-old and irrefutable mantras in Business is this: "Reward what you Desire", because you will most certainly "Realize what you Reward". In other words, Reward those people with traits that benefit the organization, and you will have a competent, effective staff.
In the case of Penn State ICA, if you reward Politics, Sloth, and Incompetence - you will be inundated with Political, Lazy, Incompetent Administrators and Leaders.
It usually takes quite some time to completely foul up a strong business, but once you do it takes an equally long time to get it turned back in the right direction. Picture a fully loaded barge of Iron Ore cruising the Ohio River.
At this point, even people who do not have training or background in Business Analysis should be able to see just how fouled up the Penn State ICA is.