Maybe it is just me with a string of bad luck but I have had incident after incident of poor service at restaurants over the past several months. This has happened in the Philly suburbs, in Centre County and Delaware beaches. I gotta think something is going on in the industry. A common theme is that on Friday or Saturday night, the place will not be packed but the wait staff complains that they are very busy and shorthanded.
An all to common occurrence is an issue of getting drinks. One place we ordered our drinks as soon as we were seated. We got our appetizers, no drinks. Our dinner came, no drinks. It was over 30 minutes and the drinks never came but the waitress apologized about every 10 minutes saying the bar was very busy. I eventually asked to see the manager. Within two minutes the drinks came, but never did see the manager. The waitress offered free dessert, I said no give me the drinks for free which we got after she talked to the manager.
Another place which called itself a restaurant and bourbon bar also had an issue with the bar. After dinner, I ordered a shot of some fancy bourbon. Waited about 10 minutes and the waitress said the "system" at the bar was down and they should be able to get it back up soon and get me my drink. I told her to forget and just get me the check. WTF, when did a "system" become more important than serving customers? Poor me the damn drink and figure out your system later.
I do have to compliment Mad Mex in Willow Grove who gave us poor service by nobody coming to take our drink order for 15 minutes and our appetizer order never came. They recognized the poor service and without even asking comped the drinks and gave us 50% off on the food.
Anybody else notice a serious decline in restaurant/bar service lately?
An all to common occurrence is an issue of getting drinks. One place we ordered our drinks as soon as we were seated. We got our appetizers, no drinks. Our dinner came, no drinks. It was over 30 minutes and the drinks never came but the waitress apologized about every 10 minutes saying the bar was very busy. I eventually asked to see the manager. Within two minutes the drinks came, but never did see the manager. The waitress offered free dessert, I said no give me the drinks for free which we got after she talked to the manager.
Another place which called itself a restaurant and bourbon bar also had an issue with the bar. After dinner, I ordered a shot of some fancy bourbon. Waited about 10 minutes and the waitress said the "system" at the bar was down and they should be able to get it back up soon and get me my drink. I told her to forget and just get me the check. WTF, when did a "system" become more important than serving customers? Poor me the damn drink and figure out your system later.
I do have to compliment Mad Mex in Willow Grove who gave us poor service by nobody coming to take our drink order for 15 minutes and our appetizer order never came. They recognized the poor service and without even asking comped the drinks and gave us 50% off on the food.
Anybody else notice a serious decline in restaurant/bar service lately?