Don't know if anyone else noticed, but just wanted to say thanks to all those who wrote or complained to PSU about the big problems at the gates last week, especially Gate C. And I know the crowd was a lot less in numbers, and the gates weren't as packed at game time as last week, but obvious changes were made that will help going forward.
Some things I noticed:
1. More gates were open
2. Ticket lines are now railed and extended about 30-40 feet out to help channel the crowd
3. All lines now have extra trash cans at entrance
4. Additional Personnel were assigned to the gate, including someone at the front of each of the lines
5. New signs were placed better directing the crowds to the proper lines.
6. Express and ADA lines are now clearly marked
7. Unlike last week, all trash at the gate was cleaned up by the time people were leaving.
It was obvious to me that some serious problem solving was done after last weeks fiasco, and immediate steps were taken to improve things. I stopped at the gate upon entering and exiting to say thanks for the improvements. The one gentleman I talked to, who seemed to be the supervisor of Gate C, was very appreciative of me thanking him, and he commented that, the biggest issue he has at the gate, is having the proper number of personnel to man the gates. Obviously, somebody listened.
I always believe if someone deserves harsh critique or criticism, and they listen and act upon the issues, then it's just as important to say thanx when the appropriate changes are made.
So Thanx PSU Athletic Department for listening and stepping it up. I think things will be a lot better going forward, and most of the problems from last week will be resolved.
We R.....
Some things I noticed:
1. More gates were open
2. Ticket lines are now railed and extended about 30-40 feet out to help channel the crowd
3. All lines now have extra trash cans at entrance
4. Additional Personnel were assigned to the gate, including someone at the front of each of the lines
5. New signs were placed better directing the crowds to the proper lines.
6. Express and ADA lines are now clearly marked
7. Unlike last week, all trash at the gate was cleaned up by the time people were leaving.
It was obvious to me that some serious problem solving was done after last weeks fiasco, and immediate steps were taken to improve things. I stopped at the gate upon entering and exiting to say thanks for the improvements. The one gentleman I talked to, who seemed to be the supervisor of Gate C, was very appreciative of me thanking him, and he commented that, the biggest issue he has at the gate, is having the proper number of personnel to man the gates. Obviously, somebody listened.
I always believe if someone deserves harsh critique or criticism, and they listen and act upon the issues, then it's just as important to say thanx when the appropriate changes are made.
So Thanx PSU Athletic Department for listening and stepping it up. I think things will be a lot better going forward, and most of the problems from last week will be resolved.
We R.....
